I can't login

  • Profile Image
    Sheila  
    Asked on May 22, 2016 at 06:18 AM

     I am unable to sign in to my account. I changed the password and am still unable to sign in. Then I opened a new account and I can't sign in to that either. 

    When I enter the log in credentials and hit SUBMIT, nothing happens. I am using Chrome as my browser and so I also tried using Internet Explorer and I have the same problem with that browser.

    It is interesting that I can hit POST QUESTION at the bottom of this ticket and I get a place to

    Please advice.  Thanks

  • Profile Image
    Nik_C
    Answered on May 22, 2016 at 08:02 AM

    Please try clearing the cache of your browser, and then try logging in again. 

    Please let us know if this solved the problem.