Why can't I login to my account?

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    Sheila  
    Asked on May 22, 2016 at 06:20 AM

     I am unable to sign in to my account. I changed the password and am still unable to sign in. Then I opened a new account and I can't sign in to that either. 

    When I enter the log in credentials and hit SUBMIT, nothing happens. I am using Chrome as my browser and so I also tried using Internet Explorer and I have the same problem with that browser.

    It is interesting that I can hit POST QUESTION at the bottom of this ticket and I get a place to put in my password. When I do this I am able to access my account, but I can't access it from the regular login page.

    Please advice.  Thanks

  • Profile Image
    Nik_C
    Answered on May 22, 2016 at 08:06 AM

    Please try clearing the cache of your browser and then try logging in again.

     

    Please let us know if this solved your problem.

  • Profile Image
    haney
    Answered on May 23, 2016 at 01:44 PM
    That worked. Thank you
    ...
  • Profile Image
    Nik_C
    Answered on May 23, 2016 at 02:11 PM

    You're welcome. 

    Let us know if you have further questions.