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Why can't I login to my account?Asked by Sheila on May 22, 2016 at 06:20 AM
I am unable to sign in to my account. I changed the password and am still unable to sign in. Then I opened a new account and I can't sign in to that either.
When I enter the log in credentials and hit SUBMIT, nothing happens. I am using Chrome as my browser and so I also tried using Internet Explorer and I have the same problem with that browser.
It is interesting that I can hit POST QUESTION at the bottom of this ticket and I get a place to put in my password. When I do this I am able to access my account, but I can't access it from the regular login page.
Please advice. Thanks
Please try clearing the cache of your browser and then try logging in again.
Please let us know if this solved your problem.
That worked. Thank you
Let us know if you have further questions.