What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I login to my account?

    Asked by Sheila   on May 22, 2016 at 06:20 AM

     I am unable to sign in to my account. I changed the password and am still unable to sign in. Then I opened a new account and I can't sign in to that either. 

    When I enter the log in credentials and hit SUBMIT, nothing happens. I am using Chrome as my browser and so I also tried using Internet Explorer and I have the same problem with that browser.

    It is interesting that I can hit POST QUESTION at the bottom of this ticket and I get a place to put in my password. When I do this I am able to access my account, but I can't access it from the regular login page.

    Please advice.  Thanks

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    JotForm Support

    Answered by Nik_C on May 22, 2016 at 08:06 AM

    Please try clearing the cache of your browser and then try logging in again.


    Please let us know if this solved your problem.

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    Answered by haney on May 23, 2016 at 01:44 PM
    That worked. Thank you
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    JotForm Support

    Answered by Nik_C on May 23, 2016 at 02:11 PM

    You're welcome. 

    Let us know if you have further questions.