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    Conditional emails keep resetting

    Asked by YNSW on May 22, 2016 at 10:04 PM


    I have created a form and set up conditional formatting for email submissions however, the conditions keep clearing or resetting.

    Please advise asap as this is a national form and I need it working.

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    JotForm Support

    Answered by liyam on May 22, 2016 at 11:32 PM

    Hello YNSW,

    Thank you for reporting this matter to us.

    As how I understand your concern correctly, it's not loading what was previously selected on your conditions window when you try to edit the condition. But it does look like the proper conditions are selected before opening it for editing. 

    Can you try reloading your browser if the problem persists? Also, may we know what browser you're using so we can check and see if it can be replicated on our end?

    Looking forward to your response.