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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are you able to help me change my username?

    Asked by smattingley on May 22, 2016 at 10:14 PM


    I created this account to create an online form for my company.

    I have noticed that under 'Account Settings' there is no option to edit the username of this account.

    I am wondering whether it would be possible for you to kindly assist me in changing this username from 'smattingley' to 'drakestratcomms'?

    Your assistance would be very much appreciated.

    Kindest regards,



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    JotForm Support

    Answered by Chriistian on May 22, 2016 at 11:26 PM

    There is no option to change your username under 'Account Settings'. We would be glad to assist you with changing your username. Since the username drakestratcomms is available, I have now changed your username from smattingley to drakestratcomms

    I did notice that you are using a custom url for your form, which includes your previous username. Since your username has now been changed, I would suggest recreating the custom url with your new username so that the custom url will work correctly.

    If you need further assistance, please let us know.