Some functionality does not seem to work in the same way on US and EU servers

  • Profile Image
    gashmlay
    Asked on May 23, 2016 at 08:54 AM

    Hello,

    I still me issues with Jotform forms when I wish to view submissions, they are empty on EU links

    https://eu.jotform.com/submissions/60174216911954

    but fine without the eu

    https://jotform.com/submissions/60174216911954

    I had a lot a changes to operate since the forms have been on EU servers, some functionnalities work with Eu and some without, how to get a correct and definitive solution on EU servers.

    Thanks

     

     

  • Profile Image
    Ben
    Answered on May 23, 2016 at 10:58 AM

    I took a look at your account and there are two things to note here:

    1. You are from EU

    2. The account is set to have the data in US datacenters

    I am also in EU, but have set my account to be from EU as well at the very start of this feature being introduced. With the same setup - yes there were issues at first - but at this time it is working smoothly and should be working as such.

    Since you have 2 opposites (you are from EU, but you do not want to store data in EU), the system might not react always as you want it.

    What I would suggest is to switch your data to EU datacenters.

    To do that you should log into your account, then go to Account -> Data and make sure that you check the Store my data only in Europe (Germany) option.

    Once you do that, you should be all set and good to go.

    If you do experience some issues, please do let us know and we would be happy to assist with the same.

  • Profile Image
    gashmlay
    Answered on May 23, 2016 at 11:01 AM

    Hi thanks for your answer,I will try again as I faced a lot of issues at the beginning with creating folders in Dropbox or Submissions results, I coma back to you if necessary,

    Thanks

  • Profile Image
    gashmlay
    Answered on May 23, 2016 at 11:06 AM

    Actually, the servers were already in EU!

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    victor
    Answered on May 23, 2016 at 12:21 PM

    I have just reviewed and noticed that you still have not enable the Europe Data Center.

    As my colleague indicated, we suggest you use our Europe server as you are in Europe. I noticed that you are using two different URLs

    https://eu.jotform.com

    https://jotform.com

    We recommend using only one as one will try to save the information in our EU servers and the other in our US servers.