What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My payment form keeps sending it to the wrong account.

    Asked by trimistopheles on May 23, 2016 at 09:01 AM

    I have repeatedly entered the correct info for my paypal account but when I test the form its going to the wrong account.    I am trying to receive the paymants via my licartsopen.org account and its going to my secrettheatre.com account paypal page

     

    I have two paypal accounts but I can't see how the forms fields would mistakenly do this.

    payment form wrong account paypal account and receive
  • Profile Image

    Answered by Huberson on May 23, 2016 at 11:24 AM

    Hi,

    I'm not really sure the form could automatically send the payment to an account other than what you gave it. Unless you entered the other account previously, and the change to the actual account did not save. 

    I have submitted the form and the payment seems to redirect to 'Lic arts open'. I'm not sure if this PayPal account is connected with licartsopen.org or secrettheatre.com, but you can try removing the payment field, then add it back and enable Sandbox mode.

    You might also check PayPal to verify that the account  'Lic arts open' is in fact not associated with licartsopen.org email.

     

     

  • Profile Image

    Answered by trimistopheles on May 23, 2016 at 11:45 AM
    Thank you
    Sent from my iPhone
    ...