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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Blank attached PDF submissions

    Asked by cbsfoodprogram on May 23, 2016 at 09:22 AM

    Hello,

     

    our downloads in PDFs today are coming in all blank (empty one page),any particular reason for that?

    (Caiden Green submission )

    please advise,

    thank you

    Rilana @ CBS 

    215-938-0201

    Page URL:
    https://www.jotform.com/submissions/41905979497980

    Screenshot
    blank PDF blank submissions blank PDF attach
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    JotForm Support

    Answered by Jan on May 23, 2016 at 11:23 AM

    There was a reported issue a while ago about blank PDF submission in the email notifications. Our developers already fixed this problem. It is working properly now on my account.

    Can you please check if you are still encountering this problem? If yes, please let us know so that we can further help you. Thank you.