Blank attached PDF submissions

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    Asked on May 23, 2016 at 09:22 AM



    our downloads in PDFs today are coming in all blank (empty one page),any particular reason for that?

    (Caiden Green submission )

    please advise,

    thank you

    Rilana @ CBS 


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    Answered on May 23, 2016 at 11:23 AM

    There was a reported issue a while ago about blank PDF submission in the email notifications. Our developers already fixed this problem. It is working properly now on my account.

    Can you please check if you are still encountering this problem? If yes, please let us know so that we can further help you. Thank you.