Why am I not getting survey submissions sent to my e-mail?

  • Profile Image
    bclair
    Asked on May 23, 2016 at 11:32 AM

    I am not receiving JotForm submissions for our survey. Also, I am not receiving RSVP forms for our presentations. 

    http://www.ultimatedefensivedriving.us/presentation-reservation/presentations-at-wright-automotive-group-north-hills-wexford/

    http://www.ultimatedefensivedriving.us/presentation-reservation/1-cochran-automotive-south-hills/ 

  • Profile Image
    Mike_G
    Answered on May 23, 2016 at 12:53 PM

    We would like to apologize for any inconvenience. However, when I checked the email address set as the recipient of your form in the website, http://www.ultimatedefensivedriving.us/take-our-survey/, I found out that it is on the bounce list. 

    Result: b****r@ul*******************ing.*s is IN the bounce list

    Reason(s) : smtp; 554 walimpinc13 bizsmtp Connection refused - 54.240.11.39

    I have removed it from the bounce list and it should be working as normal as before.

    To prevent this from happening again in the future, you may follow the instructions given on this guide, How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Or, you can try Whitelisting-JotMails-IP-Addresses.

    I hope this helps. Let us know if you need any further assistance. Thank you.