form is not loading on some computers/browsers

  • BWHDevDigitalComm
    Asked on May 23, 2016 at 1:00 PM

    Hello,

     

    On this page: http://give.brighamandwomens.org/pages/us-plus-one-newsletter, I keep getting complaints from people within my organization and outside that the form does not appear when the page loads see attached example). It is loading correctly for me most of the time, but sometimes nothing comes up. Do you know what could be causing this? Thanks.

    Jotform Thread 845029 Screenshot
  • Nik_C
    Replied on May 23, 2016 at 2:09 PM

    I can not find where your form is embedded, I checked the console on that page and this is what I got:

    form is not loading on some computers/browsers Image 1 Screenshot 20

    Could you try please to re-embed your form again and see if the issue persists.

    We'll wait for your response.

    Thank you!