New form field not passing to Google sheet

  • dmandel
    Asked on May 23, 2016 at 1:17 PM

    Hello JotForm support team,

    I added a new field to the form linked below. When I receive new submissions with a value in this required field, the values are not passed through to the Google sheet linked to the form. Can you please advise? Thanks very much. 

    Jotform: https://form.jotform.com/60824813389160

    New field that's not passing values to the Google sheet: Sfunster Email - please provide so that we can follow-up for more details on the opt out request if necessary. 

    Google sheet: https://docs.google.com/spreadsheets/d/1HZClpsrDVPBda1TNAUYRMNIe4aBUtl5MRloPGims0w4/edit#gid=1451734989

    Best,

    Daniel

    Page URL: https://form.jotform.com/60824813389160
  • Charlie
    Replied on May 23, 2016 at 2:23 PM

    Apologies for the inconvenience.

    Have you tried removing the Google Spreadsheet integration and adding it again?

    When you remove the integration and you re-integrate, it will automatically create a new spreadsheet and will load all of your submissions including the new field/s.

    I can't view the Google Spreadsheet you have shared as it is set to private and needs permission to be requested.

    Another possible reason why it is not updating is if you have deleted the columns manually, renamed them or re-arranged them. 

    Let us know if re-integrating it resolves the problem.