What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Disabled

    Asked by vventures on March 14, 2012 at 05:21 PM



    I have just received another email saying that as I have reached my quota my account will be disabled at 12pm.


    I have paid for a two year subscription.


    Please can you investigate this and prevent the loss of service




    username: vventures

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    Answered by gori-mathew on March 14, 2012 at 05:39 PM


    I have checked your account and you are scheduled to downgarde, did you request to be downgraded. This would be the resaon why you are being notified,  your current acount will expire and you will be moved to lesser account.

    You can email us and request for upgrade to continue remaining at the same account.

    awaiting for your reply.




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    Answered by vventures on March 14, 2012 at 06:23 PM

    Dear Mathew


    Thanks for your response. We did not request to be downgraded.

    However in January we paid for a 2 year subscription and cancelled our monthly payment as a result. In February we noticed we were still being charged for our monthly subscription and so contacted support.

    Jotform support refunded the duplicate payment and stopped the monthly payment.  We have paid for a two year subscription in advance and therefore wish to continue with our service



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    Answered by fxr on March 14, 2012 at 07:15 PM

    Your account has been set back to Premium status. 

    Sorry about any undue concern caused.