What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    User filling out form was charged multiple times

    Asked by RGarrepy on May 23, 2016 at 04:36 PM

    Hi,

    I had a client use a Jotform which is connected to Authorize.net and she was charged 3 times, about 2 hours apart.  

    Please let me know how this happened and how it won't happen again.  There is a screenshot attached.

    This is the Jotform:  https://form.jotform.com/60665221991155

    Thank you,

     

    Camille

    multiple billing JotForm style size font
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    JotForm Support

    Answered by david on May 23, 2016 at 06:56 PM

    It is very likely that the user submitted the form multiple times.  Payment integrations are only triggered once per submission and would need to intentionally be submitted multiple time to trigger multiple payments.

    I would recommend contacting the user who filled out the form to see if this might be the case.  If there was some sort of error on our end where the payments replicated, the submissions would have been very close together, rather than spread out over time.