What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I saved private key but the incomplete payments data is still encrypted.

    Asked by ownthegoal on May 23, 2016 at 05:12 PM
     I also cannot review my incomplete payments because they are all still encrypted as well.  
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    JotForm Support

    Answered by ashwin_d on May 23, 2016 at 09:24 PM

    Hello ownthegoal,

    If I understand your question correctly, you mean to say that you are unable to decrypt the incomplete payment submission data even though you saved the private key?

    I did test this issue in one of my own form and I am able to replicate the issue you are having. I saved private key and the submission data of grid was decrypted but the incomplete payments data still appears to be encrypted. Please check the screenshot below: 

     

    I am reporting this issue to our backend team We will get back to you as soon as this issue is fixed.

    Thank you!

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    Answered by ownthegoal on May 25, 2016 at 10:42 AM

    Please let me know as soon as this is resolved.  This is the first time we are utilizing the form with PayPal integration and I would like to contact these individuals to ensure they didn't encounter a problem while they were registering that I could help them with.  Without being able to see the email address I have no way of contacting them.

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    JotForm Support

    Answered by david on May 25, 2016 at 11:45 AM

    This ticket has been assigned and given very high priority.  We will let you know as soon as we have any further information regarding the status and it should not be long before we have an update.  Apologies for the delay.

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    JotForm Support

    Answered by NeilVicente on May 27, 2016 at 09:10 AM

    Hi,

    We have just released a patch to fix this bug. Can you please check your form's incomplete submissions list and let us know if the data is still encrypted?

    Thanks!