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Is it also true that I cannot extract this information unencrypted into Excel once I have used the private key to view it?Asked by ownthegoal on May 23, 2016 at 05:12 PM
JotForm Support Manager
That is correct, once the information is encrypted, you cannot decrypt it if you download it, you can only view it in the submission page.
If you have reverted the encryption in the form, you should be able to download a report with new submissions and see them. You can simply make partial downloads.