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    Conditions not working properly in notification emails

    Asked by tdiintl on May 23, 2016 at 05:20 PM

    Hello, I'm working on using conditions for the first time.  I have a live test page set up to do this.

    The conditions seem to be working perfectly, however I have several fields that are only supposed to show for a certain product.  When we get the notification, all 4 fields are there blank instead of just the one that would apply to the item chosen.

    What can be done to fix this?

    Page URL:
    http://www.tdiinternational.com/contents/en-us/d1279_TEST_DESISCCATOR_<br/>PAGE.html

    Screenshot
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    JotForm Support

    Answered by EltonCris on May 23, 2016 at 09:15 PM

    I checked your email notification and it is fine.

    I also made a test submission on your form and I can see the shown field filled on email notification.

    It is also filled in the autoresponder message.

    I suggest to please check it again. Perhaps the fields were not triggered or the conditions are not met that's why they didn't show on the form.

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    Answered by tdiintl on May 24, 2016 at 03:48 PM

    Thank you for checking, yes I understand that part.  My boss was not expecting to see the stand height shown four times with the answer in the correct one, they wanted to see ONLY the one that has been filled out.  If not, this makes the page a little confusing and we are concerned our customers will be confused by this as well.

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    JotForm Support

    Answered by Kevin_G on May 24, 2016 at 04:50 PM

    I think you may try hiding empty fields on email alerts, this feature is not currently possible in the new UI, but it is in the old UI, to get the old UI you can do it by loading JotForm with this link: http://www.jotform.com/?old 

    Then follow the steps on this guide: How-to-Hide-Empty-Fields-on-Email-Alerts

    Once you do that then you can load your form as normal using https://www.jotform.com/myforms 

    Hope this helps.