What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I test it on your account/username but I could not reproduce the issue on your Form Builder.
See the video below for guidance.
Can you try using a different browser also and login to your account at http://www.jotform.com/login
Let us know if you need further assistance.