What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Import Data App: Error appears when importing file.

    Asked by Ldavispsi on May 23, 2016 at 09:26 PM

    I am trying to import date to create forms from excel, I keep getting this error:  Fatal Error: The File could not be uploaded. No Submissions created.

    Page URL:

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    JotForm Support

    Answered by Chriistian on May 24, 2016 at 12:48 AM

    I tried using the Import App to import an excel submission to my own Demo form. It appears I was able to replicate your issue. Even though the fields match correctly, I still received the "fatal error" message.

    I will have to escalate this issue to our backend team for further investigation. We will let you know on this thread once we have an update.

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    JotForm Support

    Answered by NicholasWestley on May 28, 2016 at 08:16 AM


    This problem should now be resolved.  The import.jotform.io app will work as it should.