What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did all the conditions I made in my form gone?

    Asked by theprintstudio on May 23, 2016 at 11:01 PM

    I have already made more than 200 conditions and it's now all gone.


    Please help ASAP

  • Profile Image
    JotForm Support

    Answered by liyam on May 24, 2016 at 02:08 AM

    Hello theprintstudio,

    I have checked your form (the one with submissions) and I see that there are conditions in it. Have you tried refreshing your browser to see if you're still having problems viewing the conditions?

    Also, just to be certain that what I'm addressing is the one you're having issues with, can you also please provide us information of what form exactly you're having trouble viewing the conditions?

    Looking forward to your response.

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    Answered by theprintstudio on May 24, 2016 at 03:11 AM

    The form that has a problem is  Order Request Form 1


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    JotForm Support

    Answered by ashwin_d on May 24, 2016 at 04:25 AM

    Hello theprintstudio,

    I'm sorry for the trouble caused to you.

    I did check your form "Order Request Form 1" and found that you only have 10 conditions. I would suggest you to view your form's "Revision History" which will allow you to revert back your form to an earlier version.

    I also checked your form's revision history and found that there are instances of several updates to form conditions. I would suggest you to please please revert back your form to an earlier version.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by theprintstudio on May 24, 2016 at 06:07 AM

    Hi. Got it. Thank you.