What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form doesn't display correctly when conditionals are selected

    Asked by jolizzy on March 14, 2012 at 08:53 PM

    Ok, overall it seems to work fine... but when the first conditional is selected, it hides a bunch of fields, and consequently I get a big white bar at the bottom of the page. 

    https://sites.google.com/site/swimtestsite12345/registration/sting-a-thon-pledge-form

    Under "when would you like  your pledge to be processed" select either option, and then scroll to the bottom of the form to see what I mean.  Is there any way to fix this? 

    That happens in Firefox.  In IE, the big white bar is there regardless.

  • Profile Image

    Answered by jeanettebmz on March 14, 2012 at 09:12 PM

    Hello

    I have reproduced the error, or at least what I understood is your concern

    Please check this cloned form and tell me if this is what you need

    http://www.jotform.co/form/20738239033855

    Regards

     

  • Profile Image

    Answered by jolizzy on March 14, 2012 at 09:19 PM

    It looks good, but without embedding it in Google sites it's hard to tell whether it's acting right.  Can you tell me what you changed so I can try it?

  • Profile Image

    Answered by jeanettebmz on March 14, 2012 at 09:28 PM

    Yes , what I did is to create a conditional like this

    Do this on your form and then go again to the Embed section and copy the code and paste it again into your site code

  • Profile Image

    Answered by jolizzy on March 14, 2012 at 09:48 PM

    Hi Jeanette, that didn't accomplish anything.  I'm just trying to get rid of the white bar at the bottom, below the submit button, that shows up when you change the "When would you like..." field.  I would think there would need to be some sort of adjustment on the website itself in the display width and height, but I don't know.

    Hiding fields causes the overall form to shorten so that it doesn't fill the display height allocated to it.  But if I shorten the display height, my submit button disappears.  Does that make sense?

  • Profile Image

    Answered by jeanettebmz on March 14, 2012 at 09:52 PM

    Instead of shortening the  display height, try to embed the code from iframe icon instead of the Embed one

    Regarding to white bar at the bottom it seems to be a problem with a third party script, probably javascript or any sort of code that would need to be reviewed

  • Profile Image

    Answered by jolizzy on March 14, 2012 at 10:26 PM

    I don't know how to do that on Google sites.  I just shortened my display height and added a scroll bar.  Thanks!

  • Profile Image

    Answered by jeanettebmz on March 14, 2012 at 10:35 PM

    What you need to do is go to your Jotform, click on Embedd , then choose iFrame , copy it and paste as if it were the first time you are creating this into your google site page. You need to remove the old code , of course. Then past the iFrame code.