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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
It seems that you have created two different threads for the same issue. We will answer your concern regarding this issue on your other thread. You can check the thread here: https://support.jotform.com/answers/845648. Regards.