What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not updating after changes

    Asked by Frix on May 24, 2016 at 03:40 AM

    please, this is starting to get really bad...

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    JotForm Support

    Answered by Chriistian on May 24, 2016 at 04:42 AM

    I checked one of your forms and I was able to replicate the issue you are reporting - http://www.jotformeu.com/form/53306296894365. I have cleared your form cache to fix the issue. To clear your form cache on your end, you can follow the instructions provided in this article: How to Clear Your Form Cache.


    Do let us know if you need further assistance.

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    Answered by Frix on May 24, 2016 at 05:16 AM

    Thanx, but the widget (email conf) does not update (se the verify button)...

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    JotForm Support

    Answered by Chriistian on May 24, 2016 at 07:10 AM


    I see that you are currently making some changes to your form but I checked the current version of the form in your Revision history and it seems to match with the what is displayed when going to your form link. Please see below.

    If you are opening your form in Form Builder in different tabs, please close them and try to edit the form in just one browser tab so that your changes are saved correctly.

    Do let us know if your need further assistance.