EU Forms: Changes not showing in frontend

  • comwell
    Asked on May 24, 2016 at 5:45 AM

    Hi, we increasingly experience, that changes made in the backend of jotform, is not showing in the front end? What can be done about this, its kinda urgent changes, we link from mail campaigns to the forms.

     

    Tried clearing form cache in the settings of jotform

     

     

  • comwell
    Replied on May 24, 2016 at 8:09 AM

    I have had to make a copy of the form, and "rewire" Zapier.

     

    This made the changes show in front end. But the problem persists, that changes in the forms dont update in the front. Please, this is so frustrating ;(

     

  • comwell
    Replied on May 24, 2016 at 8:11 AM

    the forms in question are:

     

    https://form.jotform.com/61262161350949

     
    https://form.jotform.com/61294550216957
  • Boris
    Replied on May 24, 2016 at 10:32 AM

    Please accept our apologies, there seems to have been a temporary data replication lag between servers in EU zone and servers in US. This resulted in changes made on European forms not being instantly shown, and the issue has since been corrected.

    EU forms should once again be showing their changes instantly. Please check, and let us know if you experience further issues. Thank you.