Sub User cannot see submissions

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    Cees 
    Asked on May 24, 2016 at 06:44 AM

    hi,

    I've made a subuser to my form. However, this  subuser only sees THE date of THE submissions filled. All THE other fields are empty. When I check this on my OWN account, everything is ok and all THE fields are filled.

    Why my subuser gets no other fields?

    Grtz,

    Cees

  • Profile Image
    Charlie
    Answered on May 24, 2016 at 10:00 AM

    This is most probably because you have not enabled the "Europe Datacenter" option under the Account->Data page in your end.

     

    It is highly recommended that you enable it if you are located in Europe. This is because of the invalidation of the EU Safe Harbor policy. Here's a blog post about it: https://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation.

    Let us know if enabling it will resolve the problem.

  • Profile Image
    Kevin_G
    Answered on May 24, 2016 at 01:18 PM

    On behalf of my colleague you're welcome. 

    Do get back to us if you have more questions, we will be glad to help.