What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub User cannot see submissions

    Asked by Cees  on May 24, 2016 at 06:44 AM


    I've made a subuser to my form. However, this  subuser only sees THE date of THE submissions filled. All THE other fields are empty. When I check this on my OWN account, everything is ok and all THE fields are filled.

    Why my subuser gets no other fields?



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    JotForm Support

    Answered by Charlie on May 24, 2016 at 10:00 AM

    This is most probably because you have not enabled the "Europe Datacenter" option under the Account->Data page in your end.


    It is highly recommended that you enable it if you are located in Europe. This is because of the invalidation of the EU Safe Harbor policy. Here's a blog post about it: https://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation.

    Let us know if enabling it will resolve the problem.

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    JotForm Support

    Answered by Kevin_G on May 24, 2016 at 01:18 PM

    On behalf of my colleague you're welcome. 

    Do get back to us if you have more questions, we will be glad to help.