Wix Embedded Form: Custom thank you redirect is not working

  • Profile Image
    NewDirexion
    Asked on May 24, 2016 at 08:23 AM

    Hello,

    I've create a new form "Contact us" and attached the HTML code on my site (wix site).
    When the form is filled I want my clients to be redirected to my other site when the click on the Submit button, but I've tried and when I fill the form and click on the submit button nothing is happening, just the form disappears. I've created the condition for the Thank you page and changed the Thank you page (in the tools, up in the builder), I've put the link that I want to be open but still doesn't works.
    Why?

    Please, help me!
    Where is the problem?

    Thank you so much!

     

    VioletB

  • Profile Image
    Carina
    Answered on May 24, 2016 at 10:36 AM

    I inspected your form and you have a condition that is directing people to the url:

    http://www.jotform.com/thankyou.html 

    This condition overrides the url you have on your thank you page. By updating the url on the condition the situation should be solved. Or you can just remove the condition.

    You can test and clone the demo form:  

    https://form.jotform.com/61444250016949 

    Let us know if we can assist you further.   

  • Profile Image
    NewDirexion
    Answered on May 27, 2016 at 05:05 PM

    Hello Jotform,

    No, it doesn't works again. Blank page after submission.

    Any options again for fixing this problem?


    Thank you so much!

    Best regards,
    VioletB

  • Profile Image
    Mike
    Answered on May 27, 2016 at 05:39 PM

    Unfortunately, this is happening due to Wix restrictions on embedded content. Please see the next support thread:

    Wix embedded PayPal form not redirecting to PayPal

    Please contact Wix Support regarding this case. They should be able to help.