What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Wix Embedded Form: Custom thank you redirect is not working

    Asked by NewDirexion on May 24, 2016 at 08:23 AM

    Hello,

    I've create a new form "Contact us" and attached the HTML code on my site (wix site).
    When the form is filled I want my clients to be redirected to my other site when the click on the Submit button, but I've tried and when I fill the form and click on the submit button nothing is happening, just the form disappears. I've created the condition for the Thank you page and changed the Thank you page (in the tools, up in the builder), I've put the link that I want to be open but still doesn't works.
    Why?

    Please, help me!
    Where is the problem?

    Thank you so much!

     

    VioletB

    Page URL:
    http://newdirexion9.wix.com/newdirexion#!contact-us/pul3q

    wix form thank you redirect
  • Profile Image

    Answered by Carina on May 24, 2016 at 10:36 AM

    I inspected your form and you have a condition that is directing people to the url:

    http://www.jotform.com/thankyou.html 

    This condition overrides the url you have on your thank you page. By updating the url on the condition the situation should be solved. Or you can just remove the condition.

    You can test and clone the demo form:  

    https://form.jotform.com/61444250016949 

    Let us know if we can assist you further.   

  • Profile Image

    Answered by NewDirexion on May 27, 2016 at 05:05 PM

    Hello Jotform,

    No, it doesn't works again. Blank page after submission.

    Any options again for fixing this problem?


    Thank you so much!

    Best regards,
    VioletB

  • Profile Image
    JotForm Support

    Answered by Mike on May 27, 2016 at 05:39 PM

    Unfortunately, this is happening due to Wix restrictions on embedded content. Please see the next support thread:

    Wix embedded PayPal form not redirecting to PayPal

    Please contact Wix Support regarding this case. They should be able to help.