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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving contact us emails

    Asked by sleepwarehouse on May 24, 2016 at 10:59 AM
    Emails receiving US
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    JotForm Support

    Answered by Kiran on May 24, 2016 at 12:26 PM

    I see that your email address is in our bounce list and so the emails sent to this email address are failing. Also, it seems that you are using a custom sender email address in the email notification. Could you try changing the sender email address to JotForm default email address and see if that helps?

    Please refer to the guide below that can help you with setting up email notifications to avoid bounce related issues.


    Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further. 
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    Answered by sleepwarehouse on May 24, 2016 at 12:52 PM

    Kiran..thank you for your assistance.  Why would my email be in your bounce list..I'm assuming since May 15th, which was the last form email we had received? I believe I have changed the sender email setting as you suggested.

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    JotForm Support

    Answered by Kiran on May 24, 2016 at 01:40 PM

    Generally, the email addresses are added to the bounce list when the emails are repeatedly failed to deliver to a particular address due to any reason. This could be due to email server issue, inbox full, etc. 

    Are you still experiencing the issue after changing the sender email address to JotForm default address? Let us know if you continue to see the issue so that we'll further investigate it.

    Thank you! 


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    Answered by sleepwarehouse on June 09, 2016 at 12:45 PM
    Having the same issues again. Without warning, we stop receiving jotform emails from our “contact us” form.
    Toll Free 888-624-1010
    DISCLAIMER: This transmission is intended only for the use of the addressee and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately via e-mail at customerservice@sleepwarehouse.com Thank you.
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    JotForm Support

    Answered by Welvin on June 09, 2016 at 02:52 PM

    I will address your problem in this new thread: https://www.jotform.com/answers/857326