What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving submission emails for client-submitted forms

    Asked by nick_dorado on May 24, 2016 at 11:18 AM

    Form URL - https://www.jotform.com//?formID=42858021918964

    Page URL:

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    JotForm Support

    Answered by david on May 24, 2016 at 12:44 PM

    Since your form is sending from your address, to your address, there may be something incorrect with your SMTP settings:


    Make sure your SMTP settings are correct and test the form once again. 

    You can also try changing the sender email to "noreply@jotform.com" to have your notifications sent from our services instead: