What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    iPad app login

    Asked by hdes359 on May 24, 2016 at 01:11 PM

    I cannot seem to get logged into the APP on my iPad.  It tells me the user name or password isn't correct. However, I am able to login through Safari on the iPad and my laptop.


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    Answered by Huberson on May 24, 2016 at 02:30 PM

    I just test the app on iPhone and I was able to login with no issue. Can you try reinstalling the application to see if that fixes the problem.

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    Answered by hdes359 on May 24, 2016 at 03:40 PM

    I uninstalled and reinstalled the JotForm App and still will not let me login.

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    Answered by Huberson on May 24, 2016 at 04:36 PM

    Looks like your account has been suspended, and there is also no forms or submissions in it. 

    I have also noticed that there are several accounts recently created under the same domain as your email with no forms, that might be also suspended (For creating several free account).