Why won't the upload button allow me to upload certain file types?

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    Gloria 
    Asked on May 24, 2016 at 01:25 PM

    Hello, 

    The file upload button only allows me to upload jpeg files, even after changing the file types option at the top (i tried mp3, mp4, mov, wav). Is there a reason why it still won't allow me to upload these file types? 

     

    Thank you, 

     

    Gloria 

  • Profile Image
    victor
    Answered on May 24, 2016 at 02:27 PM

    It seems that you are trying to upload a M4V file. If you see the warning, this extension is not enabled. To enable it, press the ENTENSION button on the top toolbar and enter all the extension you wish users to upload.

    As you can see MP3 should be able to upload with no problem, but not MP4.

    Please let us know if you require additional assistance.