What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Miscellaneous characters in notification email for encrypted form

    Asked by rpete40819 on May 24, 2016 at 01:27 PM

    I have enabled encryption on one of my forms and now when I receive the notification email, it contains miscellaneous characters in the title, which I assume is the encrypted title - see below. Is there any way to fix this problem?



    bJ4E4zuRxHeu+hEB93vGKGzw8B3K+n5cabpjarGwf7zgGydbRb5ZvaRXY8iUjg1DcupHHlKIfu5qR9Z2eCcMZjIFWOmoZzN09sK7SJMrw8FZMJXg6XF4TEdatkZhrORnkcIKJcLec5bhrf6rDnJpff9fGS1K5UYuW2S4ufBNebIooQjLdWkl7GYagUsbSpTlEiZQRaqzZ2R2EpnYyWdO5kyaauQec6oKOPltBdFi8ZIpaETzbASd5H7sB3xfhpmkkxhK4bhi7a6MjhzygVwycCXZ14K1fUkq4Njy9TdBVmStekKSx7SrY2GUwal3KLhYmhAkhJT7BW17CtMJ2chb/A== MgrLYRaiYXUmvINuikmiT9zsjTfLpapfv2wTbVXLd3tzwl3H3jLZ+sMCMAFpov7znFtHDO6R9N2g7/BStgm6sTXho1CDFWOajpfHluJTpe



  • Profile Image

    Answered by victor on May 24, 2016 at 02:52 PM

    Yes, this is caused because your form is encrypted. If you go into your email configuration in the EMAIL tab, you will notice that the subject area contains fields from the form. Since all the fields are encrypted, it will also be encrypted in the notification. If you remove the field form the subject area, the subject in the notification will no longer be displayed with strange characters.

  • Profile Image

    Answered by rpete40819 on May 24, 2016 at 03:45 PM
    Hi Victor,
    Thanks a bunch!