What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can not access my account

    Asked by Rachael Mueller  on May 24, 2016 at 01:51 PM

    Please help me. I am trying to log in but can not and I have not received an email

     

    Page URL:
    https://form.jotform.com/11260044291

    my account and email not received received an email
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    JotForm Support

    Answered by david on May 24, 2016 at 02:42 PM

    I checked our logs and indeed, the reset emails were failing to be delivered.  It looks like at some point your address was rejecting emails from our services as spam.  This resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and sent the reset email once again.  According to our logs, it went through this time.  Check your inbox to see if it has arrived.

    For more information regarding the email bounce issue, please see the following thread:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues