I can not access my account

  • Profile Image
    Rachael Mueller 
    Asked on May 24, 2016 at 01:51 PM

    Please help me. I am trying to log in but can not and I have not received an email


  • Profile Image
    Answered on May 24, 2016 at 02:42 PM

    I checked our logs and indeed, the reset emails were failing to be delivered.  It looks like at some point your address was rejecting emails from our services as spam.  This resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and sent the reset email once again.  According to our logs, it went through this time.  Check your inbox to see if it has arrived.

    For more information regarding the email bounce issue, please see the following thread: