Google Spreadsheet Integration: Form field with labels in Chinese characters won't update on the spreadsheet

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    Asked on May 24, 2016 at 09:22 PM





    A new response has been received:
    Answered by beril


    I've cloned and tested your form. At the first, I was able to reproduce the same issue that you're having the google spreadsheet integration was blank. However, I removed the integration and added it again. Now it seems it is working properly on my side.

    Could you also remove your integration and re-integrate your Google spreadsheets Integration again?

    It should fix the issue. If you have any question or issues, please do not hesitate to contact us. We will be glad to assist you.


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    Answered on May 25, 2016 at 01:37 AM


    Please avoid creating multiple threads for the same concern or question. Please reply to this thread link, instead of opening a new one. Only reply on this thread.

    I was able to replicate the problem, it seems like it is related to the Chinese characters on your fields that represents the columns in the spreadsheet:

    These Chinese characters in your form field labels:

    Represents the columns here:


    I have forwarded this to our developers to have it checked and fixed. We will update you on this thread as soon as this has been resolved.

    Apologies for the inconvenience. 

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    Answered on May 25, 2016 at 09:15 PM

    The problem is not solved and the data is still incomplete. You say" Chinese characters seems to be the reason why the columns are not updating in real-time." If I use  English characters,my customer can't read it .Because they can't speak English.

    Please help me solve the question.Thank you.


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    Answered on May 26, 2016 at 12:10 AM

    Apologies for the inconvenience. We understand that you require the characters to be in Chinese so that your customers can read it. I would like to inform you that our developers are currently investigating your issue. Unfortunately, we cannot give you an estimated time frame for when this issue will be resolved. But rest assured we will let you know on this thread as soon as we have any news from our developers.