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    I am unable to access form which I have created.

    Asked by Elaine  on May 24, 2016 at 11:48 PM

    I made a survey via jotform about a week ago (here's the link: https://form.jotform.me/61361595534459 )

    But when I tried to access it today, it can't be found. Is there any way I recover my survey?

    Will really appreciate the help!

    Thank you!



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    JotForm Support

    Answered by ashwin_d on May 25, 2016 at 02:59 AM

    Hello Elaine,

    Upon checking your form #61361595534459 I found that it is associated with guest account. This type of accounts are created when you do not have sign up / sign in to your JotForm account and start building forms. 

    For you to be able to access your forms, I would suggest you to please sign up for a free account using your email address ghbeautyawards@gmail.com and all your old forms will automatically move to your new account. Do get back to us with your new username if you do not see your forms, we will manually move them.

    Thank you!