What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My forms are not arriving to my inbox (they were before), and now my username is not working

    Asked by Jennifer  on May 25, 2016 at 12:40 AM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 25, 2016 at 03:07 AM

    The email address info@portart.com.au seems to have been added to the bounce list, which may be why you are not receiving any email notifications. I have now removed the address from the bounce list so the next notifications should be sent successfully.

    You can also remove an email address from the bounce list using your account. Simply follow this guide: How to Remove Your Email Address from Bounce List

    As for your other concern, I checked your account and I can see that your username is portart. Please try logging in to your account using that username.

    If you need further assistance, please let us know.