What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Custom thank you page not working

    Asked by ARKAJKLHM on May 25, 2016 at 03:57 AM

    Searched the other support posts, some were really close to my issue, but not exact.

    My custom thank you doenst preview on the thank you builder and does not display when form is submitted

    form: http://www.lhmsrq.com/ads/jot-sara-fp-3-list.html

    thank you URL: http://www.lhmsrq.com/ads/thank-you.html

     

    I have several clients with this form and seperate jotform accounts, same issue.

    http://www.lhmpdx.com/ads/

    http://www.lhmsrq.com/ads/jot-sara-fp-3-list.html

     

    Page URL:
    http://www.lhmsrq.com/ads/jot-sara-fp-3-list.html

    Screenshot
    custom thank you thank JotForm preview builder
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    JotForm Support

    Answered by Chriistian on May 25, 2016 at 07:06 AM

    I did a test submission in your form from your site - http://www.lhmsrq.com/ads/jot-sara-fp-3-list.html but I was not able to replicate the issue you are reporting. When I submitted the form, the form was redirected to the Thank you page.

     

    Are you still encountering this issue? If the issue still persists on your end, can you try to re-embed your form using the iFrame embed code instead of the script code you are currently using and see if this will fix the issue? To get the iFrame embed code of your form, you can check this article: Getting the Form iFrame Code.