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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Security Certificate Issues Again

    Asked by springdaletravel on March 15, 2012 at 11:38 AM

    I am once again running into security certificate issues. Now, for those forms with paypal, it won't even let the user go into paypal to finish their form submission. Please fix ASAP!

    Screenshot
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    Answered by gori-mathew on March 15, 2012 at 11:47 AM

    Hello

     Please if you are using  https://secure.jotform.com/  and causing this problems, try the alternative: https://www.jotform.com/ which has the same level of security and let us know if you still experience any issues.

    Lets us know if it worked.

    Thanks

    Mathew

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    Answered by springdaletravel on March 15, 2012 at 04:42 PM

    Nope, didn't work. Also, it seems that just about every week or two I'm having to log in and switch all of my forms from https://secure.jotform.com to https://www.jotform.com and back. I really don't have time for that. Unless there is an easier way to fix issues, it's going to be difficult to continue my service with you, even though I really appreciate the functionality of the forms. Please look into this further and let me know. Thank you.

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    Answered by anartwork on March 15, 2012 at 04:45 PM

    Can you please provide the link to where your form is embedded? Thank you

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    Answered by springdaletravel on March 15, 2012 at 05:09 PM

    It's a rather complicated set up but it was working fine prior to this morning. And the directions for doing this I found within this forum as a fix for something.

    The link to the form is here: http://www.springdaletravel.com/sports/jags_hawaii.html with either of the "book this package" links. It's not actually an embedded form rather just a link. The form that this links too then has two separate forms embedded into it as a way to give two totally separate pricing (and therefore Paypal) options (pay deposit or pay in full).

    I have this set up on at least 4 different forms and as I mentioned I found this work around in the forum presented by one of the jotform support team. Please let me know if you need further explanation.

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    Answered by jeanettebmz on March 15, 2012 at 05:34 PM

    I made the test using Chrome and Firefox with success. That issue seems to be a browser issue. Try to reset the security setting for IE and check the SSL . Also try to reproduce the error with these browsers.

    Here you have a snapshot of Google Chrome

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    JotForm Founder

    Answered by aytekin on March 16, 2012 at 04:14 AM

    I was able to figure out the URL from the screenshot:

    https://secure.jotformpro.com/form/20574070610948

    You seem to be using Internet Explorer 8. So, I opened the page using browserstack on IE8. But, it looked fine for me.

     

    It might be a temporary problem. Do you still get the same problem when you visit this form?

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    JotForm Support

    Answered by abajan on March 16, 2012 at 04:40 AM

    @springdaletravel

    I'm not seeing any certificate issues on my end either. And I'm using the actual IE8 browser on Windows XP Professional. Which version of Windows are you using?

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    Answered by springdaletravel on March 16, 2012 at 09:16 AM

    I'm not currently experiencing issues just displaying the form. The issues come into play when the user submits the form and is supposed to be taken to the paypal payment tool. Instead of the paypal screen they are fed the security certificate error above. I try multiple browsers and had the same problem.

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    Answered by jcm0731 on March 16, 2012 at 09:44 AM

    @springdaletravel,

    Have you tried changing the secured embeded forms in the HTML to non-secured one? That is change the HTTPS to HTTP. I think those embeded forms are the one being blocked since they did not pass properly through the certificate check. And looking also at your provided screen shot, it look that way. If you look at it, the "Content block" message is actually pointing to the invisible embeded form. Perhaps you can try changing the URL to HTTP only (see screen below)

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    Answered by springdaletravel on March 16, 2012 at 10:37 AM

    The content being blocked is not the embedded forms. Those show up and work just fine. The content being blocked is the paypal tool. I can through any of the embedded forms just fine until I hit submit and it is supposed to take me to paypal. It doesn't. Would making this change fix that problem? If, as I said,the embedded forms are showing up just fine.

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    Answered by jcm0731 on March 16, 2012 at 11:05 AM

    I did changed them on my end. And tested your form up to the paypal screen(see below).
    And, It seems to me the paypal tool is located on the embeded forms, not on this main form. I am looking at; the browser is validating certificate check on the main form only. And it is probably not trusting the embeded forms where the paypal tool is located.
    If its not too much to ask, perhaps you can try, just to see if it resolves it.

    I believe this are the scripts embeded:

    "'"<script type="text/javascript" src="//www.jotformpro.com/jsform/20574676953970"></script>"'"

    and

     "'"<script type="text/javascript" src="//www.jotformpro.com/jsform/20573824114953"></script>"'"

     

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    JotForm Founder

    Answered by aytekin on March 16, 2012 at 11:09 AM

    This issue should now be resolved. We had a problem with one of the certificate on Internet Explorer when you received this error. 

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    Answered by tecnicoremotowippi on March 16, 2012 at 03:15 PM

    hm... i think is the same problem but... when i make a "http" form, everything works fine, but when i change it to "https" the design dissapear... and looks so bad :S

     

    some1 with the same problem?

    solution?