Hello I don't recieve the submissions in my mailbox anymore

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    atelierdecaroline
    Asked on May 25, 2016 at 06:35 AM
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    Mike_G
    Answered on May 25, 2016 at 09:31 AM

    I have checked the email address set as the recipient of your email notifications and found out that it is on the bounce list.

    Result: ate*******aro@l**e.b* is IN the bounce list

    Reason(s) : 554 5.7.0 [internal] sending account is NOT active

    I have successfully removed it from the list and everything should work as before, however, so you could prevent this from happening again in the future, I suggest you check this guide, How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Or, you can also try Whitelisting-JotMails-IP-Addresses

    Please let us know if you need any further assistance. Thank you.