- atelierdecarolineAsked on May 25, 2016 at 06:35 AM
- JotForm SupportMike_GAnswered on May 25, 2016 at 09:31 AM
I have checked the email address set as the recipient of your email notifications and found out that it is on the bounce list.Result: ate*******aro@l**e.b* is IN the bounce list
Reason(s) : 554 5.7.0 [internal] sending account is NOT active
I have successfully removed it from the list and everything should work as before, however, so you could prevent this from happening again in the future, I suggest you check this guide, How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Or, you can also try Whitelisting-JotMails-IP-Addresses
Please let us know if you need any further assistance. Thank you.