What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hello I don't recieve the submissions in my mailbox anymore

    Asked by atelierdecaroline on May 25, 2016 at 06:35 AM
    email notification emails notifications bounce list
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    JotForm Support

    Answered by Mike_G on May 25, 2016 at 09:31 AM

    I have checked the email address set as the recipient of your email notifications and found out that it is on the bounce list.

    Result: ate*******aro@l**e.b* is IN the bounce list

    Reason(s) : 554 5.7.0 [internal] sending account is NOT active

    I have successfully removed it from the list and everything should work as before, however, so you could prevent this from happening again in the future, I suggest you check this guide, How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Or, you can also try Whitelisting-JotMails-IP-Addresses

    Please let us know if you need any further assistance. Thank you.