What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to sign in

    Asked by Maxwell on May 25, 2016 at 10:42 AM

    My email and password is automatic so I know they are correct, but when I clink on the login button, nothing happens. This has happened several times.

    sign in cannot login unable to log in
  • Profile Image
    JotForm Support

    Answered by Jan on May 25, 2016 at 12:08 PM

    Your email address is associated to 2 user accounts. Are you logging in using your username or your email address? 

    Please try to login using the username. If it is still the same, please try if you can login to JotForm using another browser.

    If you found out that the password is incorrect or if you forgot your password, please use the forgot password feature. Just go to https://www.jotform.com/login and click the Forgot Password text link.

    Hope that helps. Thank you.

  • Profile Image

    Answered by niuceet on May 25, 2016 at 02:45 PM
    I use my username, not email. Sorry. It automatically comes up as it is saved, but a few times it doesn’t login. I’ll try a different browser next time, as I was finally able to get in today.
    Thank you for your response.
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on May 25, 2016 at 03:43 PM

    We are glad to hear that the issue is solved. Please feel free to contact us anytime if you need any further assistance.