What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions Storage not resetting after deletion

    Asked by dterryORR on May 25, 2016 at 12:01 PM

    I got a notice from you regarding my storage limit being exceeded. So I logged in and deleted a bunch of old submissions. However, the storage limit still reads that I am exceeding my limit. Is there a step for deleting old submissions that I am missing? Or is the submission cache getting hung, etc?

    Also, I did clear the cache in this account.

    Thank you,
    -Gary

    Submissions after cache exceeded and
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    JotForm Support

    Answered by david on May 25, 2016 at 01:08 PM

    I checked your forms and one still has over 500 and one over 400:

    Submissions can be deleted from the submission view of your account:

    http://www.jotform.com/help/269-How-to-view-Submissions

    Make sure to back up any data you will need later prior to deleting submissions.  Once a submission is deleted, it cannot be recovered.

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    Answered by dterryORR on May 25, 2016 at 01:15 PM

    But if you actually view the submissions themselves, you'll see that those forms have far less than 500 and 400. I deleted the majority of the submissions associated with those forms and the other forms, but the submission count is incorrect.

    Jot form's submissions total is not reflected the submissions that have been deleted.

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    JotForm Support

    Answered by david on May 25, 2016 at 01:42 PM

    My apologies, you are correct.  The wrong count is indeed showing.  I ran our fix and the correct numbers should now be shown.  If you have any further trouble with this on your end, let us know and we will be happy to have another look.

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    Answered by dterryORR on May 25, 2016 at 02:32 PM

    Thanks for your help and assurance!

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    JotForm Support

    Answered by david on May 25, 2016 at 02:54 PM

    Very welcome!  If there is anything else we can assist you with, let us know and we will be happy to help.