What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Suspended

    Asked by Jean Adams on March 15, 2012 at 01:07 PM

    Hello there,
    I was making a form and tried to view it and it had been suspended, never seen this before, I have been with your for over 4 years and this has never happened.
    If  it's going to be a problem in the future, I can go else where, I also have a link to you from my credits page on my site, please advise me about this issue.

    I need to know urgently if my account will be running again soon, I have your forms on my site for applying for my graphics, memorial candles and more, I gain NO money from my site or indeed ask for any.

    Regards,
    Jean Adams.

    www.jppadams.co.uk

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    Answered by pinoytech on March 15, 2012 at 01:22 PM

    Hi,

    Sorry for the inconvenience that may caused. Regarding on the issue, can you provide us Form url so we futher assists you and check your account why your account is suspended. By the way, upon checking this email: info@jppadams.co.uk I found out that you have two accounts using that email. Guest account and Free account. One of your form under Free account was violated our terms and conditions that is why your form and account has beed suspended.

    Thank you!

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    Answered by jeanettebmz on March 15, 2012 at 01:27 PM

    The reason why it was autosuspended is because it appears that your form is trying to phish passwords from unsuspecting users

    And this goes against our terms and condtions

    Regards

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    Answered by fxr on March 15, 2012 at 01:43 PM

    @Jean.

    What is the purpose of the form 'User Application' in your account? 

    Can you provide a URL of where it is embedded?