What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment problem.

    Asked by obedyparest on May 25, 2016 at 12:10 PM


    I want to make a complaint.

    Last year I bought you two bronze package.

    Now I find out that you are automatically withdrew my money twice a month.

    What does that mean?

    I want a refund money back.

    Your service, I only used it twice. (20.september 2015 and 21.october 2015)

    I dont understand the reason why you withdrew my money when i have not used your services after.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 27, 2016 at 06:40 PM

    Be aware that JotForm is a subscription service and will continue until you cancel. This means that it will auto-renew  at the end of each term and you will be charged for the subsequent term. 

    Please review our Pricing Page for more details. 

    At any rate, I've reverted the latest charge back to your Paypal account.