Payment problem.

  • Profile Image
    obedyparest
    Asked on May 25, 2016 at 12:10 PM

    Hello,

    I want to make a complaint.

    Last year I bought you two bronze package.

    Now I find out that you are automatically withdrew my money twice a month.

    What does that mean?

    I want a refund money back.

    Your service, I only used it twice. (20.september 2015 and 21.october 2015)

    I dont understand the reason why you withdrew my money when i have not used your services after.

  • Profile Image
    Jeanette
    Answered on May 27, 2016 at 06:40 PM

    Be aware that JotForm is a subscription service and will continue until you cancel. This means that it will auto-renew  at the end of each term and you will be charged for the subsequent term. 

    Please review our Pricing Page for more details. 

    At any rate, I've reverted the latest charge back to your Paypal account.