What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms Not Sending to Notification Email

    Asked by financegsdh on May 25, 2016 at 12:40 PM


    When the form below is submitted, it sends an email to the person filling out the form fine, but does not send it to our AFR email address as a notification. When I use the test email button, the email goes through fine.

    I have checked our spam filter and nothing is getting caught in there, in fact, we have the email address from Jotform white listed from using the test email that comes across.

    Not sure what else to check.

    Page URL:

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    JotForm Support

    Answered by Nik_C on May 25, 2016 at 01:57 PM

    I did some test submissions on your form, can you please confirm if you received anything?

    I checked your email and it is not in our Bounce list.

    Also could you please try to create Notifier again and see if that will solve the problem.

    We'll wait for your response so we can investigate further if the issue persists.

    Thank you!

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    Answered by financegsdh on May 25, 2016 at 04:14 PM

    Deleting the notification out and re-building from scratch seems to have solved the issue.

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    Answered by Boris on May 25, 2016 at 05:37 PM

    Great to hear, thank you for letting us know it resolved the issue. If you need assistance with anything else, please simply open a new support thread, and we'll be there to help get it resolved. Thank you.