What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form freezes when I try to add a new language and update translations

    Asked by citherapies on May 25, 2016 at 12:41 PM

    I am having trouble with adding Spanish to my form. The form is being unresponsive when I try to edit the Spanish translation, and it isn't saving my work as I update translations. I keep having to start over. 

    Page URL:
    https://form.jotform.com/60494323312145

    languages adding translation translations unresponsive and
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    JotForm Support

    Answered by Kiran on May 25, 2016 at 02:02 PM

    I have checked your JotForm and see that the Spanish language is already added and 3 pages of your JotForm is already been translated. I have cloned your JotForm to my account and see that the languages window opening and the translation is a little delayed. This is due to the number of fields on the form. It is taking a while to process the information on the browser. Please be patient while the translation is being updated after clicking on Save. The browser may become unresponsive when we try to force the browser by clicking other fields while it is processing. Also, please try closing other instances of the browser and see if that helps.

    Hope this information helps!