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nikki_thosAsked on May 25, 2016 at 2:19 PM
Seemingly for no reason, all of my forms are now disabled. I was right in the middle of working with one. I know I am not over my submission limit as it is used very infrequently. Is there a known outage or server issue?
Page URL: https://form.jotform.com/43284628943161 -
Welvin Support Team LeadReplied on May 25, 2016 at 3:25 PM
The given form is asking for a username and password. Well, the fields are used in a condition to show the other fields, but similar forms or forms that would ask this information are considered as phishing which is against our Terms of Use (http://www.jotform.com/terms/).
I've reactivated your account, but I would suggest editing the fields and change the labels not say these kinds of terms. You can say "Authentication Code".
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nikki_thosReplied on May 25, 2016 at 5:30 PM
I have made the changes but it is not enabled. Can you review?
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nikki_thosReplied on May 25, 2016 at 5:30 PM
Thank you. It was reactived but now is down again? I made the change as suggested.
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victorReplied on May 25, 2016 at 8:23 PM
Your account is currently active and all your forms should be able to be viewed with no issues. If you have any issues or questions, please let us know. We will be glad to help.