What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Urgent - All forms are disabled

    Asked by paulgallagher on May 25, 2016 at 02:40 PM

    I just created a new form to be embedded into one of our client contracts and it does not seem to be working. The form does not show up in the embedded area, nor does the preview within the Jotform app itself work, it says the form is disabled. An examination of our other forms in our account reveals that they are all disabled as well. We need to get this resolved urgently, please let us know what is going on here.

    Thanks!

    suspended account
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 25, 2016 at 03:52 PM

    I have checked your forms and I can see they are disabled because you're asking for CC details in one of your forms, our anti-phishing system detects this as suspicious form and then proceed with disabling the form and suspending the account, here is the form and below is a screenshot with the fields on it: http://www.jotform.us/form/53075742625154 

    It is stated in our terms that you cannot ask for CC information, username credentials or other information that may be critical, please read our terms on this link: http://www.jotform.com/terms/ 

    I had to remove the fields on that form in order to activate your account, also noticed that you are using words such as Credit Card on the form with ID: 60475413806152

    I would suggest you to replace those words, otherwise your forms can be disabled again and your account can be disabled permanently. 

    It is a must to use our payment integrations if you want to sell or collect payments, here is the link with our current payment integrations: https://apps.jotform.com/category/payment_processing 

    Also, some of our payment processors will allow you to collect payment info only without charging your users, here is a guide that will help you with that: How-to-Enable-Payment-Authorization

    Please follow the advice given, since as explained above your account can be disabled permanently.

     

  • Profile Image

    Answered by Paul Gallagher  on May 25, 2016 at 04:42 PM

    Our account is still disabled. When you look at the other form which just has the two checkboxes, you can see that we are not asking for any sensitive information, merely asking which payment method the client will be using. We need to get into our account today so we can fix the numerous client contracts on which these forms are embedded. We will have to switch to another form provider if this is the kind of service we are getting and we remain locked out of our account. Is there a support line or live chat we can connect with, for a quicker response?

  • Profile Image
    JotForm Support

    Answered by Mike on May 25, 2016 at 06:46 PM

    Your account has been re-activated now. However, I had to delete the credit card fields from your form #61455709475161.

    We do not provide support over the phone, and live chat is not currently available. This support forum is the best way to get in touch with us.

    If you need any further assistance, please let us know.