What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No longer receiving notifications.

    Asked by coordinatorilc on May 25, 2016 at 05:56 PM

    Hello

    I have been using JotForm for years and have been receiving notifications when our forms are filled out.  All of the sudden this seems to have stopped - I am not getting the emails.  I have checked spam and junk and they are not there.  Please advise


    Tracy Schuster

    coordinator@iowalean.org

     

     

    receiving no longer receiving Emails JotForm junk checked
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 25, 2016 at 09:51 PM

    Your email address appears to have been added to the bounce list, which may be why you are not receiving notifications. I have now removed the address from the bounce list so the next email notifications should be sent to your address successfully.

    To learn more about the bounce list and how to remove an email address from it, please check out this guide: How to Remove Your Email Address from Bounce List

    If the issue persists, please let us know.