What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Make payment mandatory before completing submission

    Asked by 360sdm on May 25, 2016 at 06:01 PM

    Hi there,


    I would like some way to make payment mandatory within a form without having to push it on to a new page i.e. can we have the payment integration embedded in a form such that the payment must be verified before the form can be submitted?



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    JotForm Support

    Answered by BDAVID on May 25, 2016 at 10:03 PM

    What payment integration are you using? If it's Paypal, you can required the payment field to be filled, however, when it gets redirected to the Paypal page(where the payment information is entered), it is up to the customer to complete it or not, you might like to see this guide: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Let us know if you have more questions.

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    JotForm Support

    Answered by BDAVID on May 25, 2016 at 10:05 PM

    Just to let you know, if you have a Paypal Pro account, we have an integration you can use. In the Paypal Pro integration the customer can make the payment within the form: https://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro