Views Limit: Account is showing views limit reached even when account has not reached the limit based on Analytics tool.

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    bernarduhden
    Asked on May 25, 2016 at 07:11 PM

    I was recently told I had to upgrade my account to support more form views. Then, I was told I was over my 10,000 form view limit. But when I viewed the analytic data from your own website's beta tool, none of my forms came even close to approaching that limit - either separately or collectively.

    I was always impressed with your service until recently, but I find paying that much each month is just not worth it and after seeing the data, I feel ripped-off.

    I sincerely hope you revisit this new policy and attempt to reconcile with your long-time users and customers.

    – Bernard Uhden

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    Kevin_G
    Answered on May 25, 2016 at 11:15 PM

    We apologize for the inconvenient this may have caused. 

    I have checked your account and the number of views per form, here are the details wit the form's ID as well as the number of views per form: 

    52502765049153 - 171

    50933057048152 - 197

    43494096973166 - 1

    42783213687159 - 1

    42647006283150 - 1 

    42384089563160 - 1 

    41656411057148 - 2 

    40964981284163 - 4,447

    40965797648173 - 1 

    40755524527154 - 2,646

    21234123064136 - 1  

    Your total of views as per the Analytics tool is 7469, your account shows you received 10097 views this month and you're currently over limit. 

    I will report this issue to our second level and this will be checked and fixed, we will notify you when this is resolved.