What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Views Limit: Account is showing views limit reached even when account has not reached the limit based on Analytics tool.

    Asked by bernarduhden on May 25, 2016 at 07:11 PM

    I was recently told I had to upgrade my account to support more form views. Then, I was told I was over my 10,000 form view limit. But when I viewed the analytic data from your own website's beta tool, none of my forms came even close to approaching that limit - either separately or collectively.

    I was always impressed with your service until recently, but I find paying that much each month is just not worth it and after seeing the data, I feel ripped-off.

    I sincerely hope you revisit this new policy and attempt to reconcile with your long-time users and customers.

    – Bernard Uhden

  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 25, 2016 at 11:15 PM

    We apologize for the inconvenient this may have caused. 

    I have checked your account and the number of views per form, here are the details wit the form's ID as well as the number of views per form: 

    52502765049153 - 171

    50933057048152 - 197

    43494096973166 - 1

    42783213687159 - 1

    42647006283150 - 1 

    42384089563160 - 1 

    41656411057148 - 2 

    40964981284163 - 4,447

    40965797648173 - 1 

    40755524527154 - 2,646

    21234123064136 - 1  

    Your total of views as per the Analytics tool is 7469, your account shows you received 10097 views this month and you're currently over limit. 

    I will report this issue to our second level and this will be checked and fixed, we will notify you when this is resolved.