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    Some of my conditions have stopped working.

    Asked by cmsacomms on May 25, 2016 at 09:26 PM


    My conditions were working perfectly just recently, but after making a few edits to the text some options are no longer working.

    In the 'Focus Questions' section (page 6, question 41), if you select the first checkbox the first field shows correctly. However if you select the 2nd or 3rd checkbox, the fields below do not show as specified in the condition and remain hidden ... why is this happening? Help!



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    JotForm Support

    Answered by Chriistian on May 26, 2016 at 12:28 AM

    I cloned your form and checked the conditions there. It appears that the value set for the second and third options of "Please select at least ONE of these options.." field is "Please select" instead of the correct value. No value is selected from the options which is why the conditions are not working.

    To resolve the issue, please set the values for the conditions to their appropriate options.

    Once they are set, the conditions should now be working correctly.

    Here's the link to the cloned form so you can see it in action: https://form.jotform.com/61460991374966 

    If you need further assistance, please let us know.

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    Answered by cmsacomms on May 26, 2016 at 01:23 AM

    Ok great. I don't know how that changed because it was filled in and working yesterday, but thanks! :)

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    JotForm Support

    Answered by liyam on May 26, 2016 at 01:34 AM

    Thank you for your response, cmsacomms.

    You can also check on your form's revisions history to see if something might have changed after your successful update, prior the problem.

    You can check this guide to be able to know how to get to your form's revision history: https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    If you have questions, please do let us know.


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    Answered by cmsacomms on June 05, 2016 at 07:55 PM

    Hi, I'm still having some problems with the conditions and things appearing. If you look at the conditions below for question 48 (page 6) it all looks ok, but when you go to the form and select checkbox no. 2 for this question, the relevant textbox field below it doesn't appear. But the other checkboxes seem to be functioning as normal. What is going wrong?




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    JotForm Support

    Answered by Chriistian on June 05, 2016 at 09:22 PM

    I cloned your form and checked the conditions. It seems that the condition for question 48 had its value suddenly changed from option 'number 2' into 'please select'. When I view the condition, the value is shown as option number 2, but when I open it, the value is suddenly 'please select'. Please see the gif below:

    To resolve the issue, please change the value of your condition to the proper option. You can also try as my colleague suggested and use the Form Revision feature to revert the form to a previous version where the condition was working. Here's how: How to view form revision history

    If the issue still persists, please let us know.

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    Answered by cmsacomms on June 05, 2016 at 09:49 PM

    Thanks for the response however I have check the conditions as it appears all normal. When you open up the details - the value is set at number 2 - see screengrab below. Yet the relevant textbox won't appear for checkbox 2. I have tried to clone the form and yet the same problem. I guess my only option is possibly to clone the form that you have just created, but it is a bit frustrating as to not be able to understand the deeper issue as to why it's not appearing. I could look at the form revision history however as I have made multiple changes it's a little bit difficult to determine what may have caused this behaviour.


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    JotForm Support

    Answered by Chriistian on June 05, 2016 at 11:02 PM

    Here's the link to my cloned version of your form: https://form.jotform.com/61567704195967. I checked the conditions there and they seem to be working fine.

    However, I checked the condition further and I noticed that the option that isn't working has a <br> tag within the text. Although my cloned version works even with the <br> tag, perhaps this may be causing the condition to read the value incorrectly on your end, thus the condition is not working. Can you try removing the <br> tag on the second option to see if that resolve the issue?


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    Answered by cmsacomms on June 06, 2016 at 01:57 AM

    Hi, ok I've removed the <br> tag and that might have been causing some interference (I had the <br> tag originally in there because it was a long text string next to the checkbox going across the page, but I've now used a different layout). So it seems to be working now.